What's On The Course?

The Level 2 QCF Certificate in Customer Service qualification aims to build on or recognise good practice in Customer Service in any industry or to support their technical expertise in any job role, acknowledging the importance of effective communication and service delivery. Anyone dealing with the internal or external customers will benefit from gaining knowledge, understanding and experience of dealing with routine and more difficult customers, confident in their use of language and of the process designed to make their role effective. Candidates will have the opportunity to improve their own skills and to support others within their team or organisation in the development of excellent customer service.

Assessment Information

Minimum of 28 Credits to achieve the Certificate in Customer Service.

A minimum of 15 Credits must be at Level 2.

The learner must achieve 8 Credits from the Mandatory Units.

Further 20 Credits must be achieved by completing a minimum of one unit from each Optional Group. (There are four optional groups)

Work based Assessment.

QCF Certificate in Customer Service Level 2 (4430-02)

To achieve the Level 2 Certificate in Customer Service the learner must achieve 13 Credits from the two mandatory units. (Technical Certificate)

Knowledge based Assessment

Technical Certificate Level 2 (4417-02)

On Line Test 201

Paper Based Test 202

Functional Skills

Literacy Level 1

Numeracy Level 1

Students Attend College for inductions and Assessments
A minimum of five visits is required.

What Is The Achievement?

Full Modern Apprenticeship

QCF Certificate in Customers Service Level 2

Technical Certificate in Customer Service Level 2

Functional Skills Literacy & Numeracy Level 1

How Long Does It Take?

The apprenticeship takes 18 months.

When Does It Start?

The apprenticeship can start at any time.

Who Is It Suitable For?

The Level 2 Apprenticeship is aimed at learners who want to develop skills and knowledge in the industry.

What Are The Entry Requirements?

• Basic skills assessment at Level 1
• To be supervising a team of people
• Basic computer knowledge
• Good attitude to learning
• Enthusiasm for your occupational area
• Willingness to achieve your goals
• Minimum age of 16 years

What Can I Do Next?

On the completion of level 2 Apprenticeship learners can progress on to a Level 3 Diploma.

How Much Does It Cost?

Apprenticeships are government funded, so there is no cost. However, you will need access to the internet either at home or at work and may wish to keep a file for notes and general information.

Where Does It Take Place?

The majority of the assessment is in the workplace.

Minimum of five visits to college.

How Do I Apply?

To apply for this course as a student you will need to complete a college application form and then have an interview. Contact details below.

If you need any help deciding which course to apply for you can get impartial advice and guidance from our Advice & Guidance Officer or Student Services.

Student Services
Telephone: 01946 839 300
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If you are an employer looking for Apprenticeship training for a member of staff, please contact one of our Business and Community Account Managers on 01946 839 300.

What If I Need Support?

The College provides a range of additional support for students who would like extra help with their studies. If you need help in deciding what to study or information on travel, finance, childcare, personal or health concerns, please contact Student Services.
Lakes College is committed to eliminating any form of discrimination - be it based on gender, race, ethnic origin, background, religion or belief, age or sexual orientation.