What's On The Course?

The Level 3 QCF Diploma in Customer Service qualification aims to provide opportunities to demonstrate understanding of customer service as a competitive tool and to be proactive in finding solutions both within and externally to their organisation. Candidates are likely to have significant responsibility for the delivery of both internal and external customer service within their team or organisation. Candidate will demonstrate their ability to analyse and respond to customers on a strategic level, suggesting improvements and leading in their implementation, using software solutions as appropriate.

Assessment Information

Minimum of 42 Credits to achieve the Diploma in Customer Service.

A minimum of 22 Credits must be at Level 3.

The learner must achieve 12 Credits from the Mandatory Units.

Further 30 Credits must be achieved by completing a minimum of one unit from each Optional Group. (There are four optional groups)

Work based Assessment.

QCF Certificate in Customer Service Level 3 (4430-03)

To achieve the Level 3 Certificate in Customer Service the learner must achieve 13 Credits from the two mandatory units. (Technical Certificate)

Knowledge based Assessment

Technical Certificate Level 3 (4417-03)

On Line Test 301

Paper Based Test 302

Functional Skills

Literacy Level 2

Numeracy Level 2

Students Attend College for inductions and Assessments a Minimum of five visits is required.

What is the achievement?

Full Modern Apprenticeship

QCF Diploma in Customers Service Level 3

Technical Certificate in Customer Service Level 3

Functional Skills Literacy & Numeracy Level 2

How Long Does It Take?

The apprenticeship takes 24 months.

When Does It Start?

The Apprenticeship can start at any time.

Who Is It Suitable For?

The Level 3 Apprenticeship is aimed at learners who want to develop skills and knowledge in the industry.

What Are The Entry Requirements?

• Basic skills assessment at Level 1
• To be supervising a team of people
• Basic computer knowledge
• Good attitude to learning
• Enthusiasm for your occupational area
• Willingness to achieve your goals
• Minimum age of 16 years

What Can I Do Next?

On the completion Level 3 Diploma .Learners can progress on to other work related areas (for example Retail, Team Leading, Administration)

How Much Does It Cost?

Apprenticeships are government funded, so there is no cost. However, you will need access to the internet either at home or at work and may wish to keep a file for notes and general information.

Where Does It Take Place?

The majority of the assessment is in the workplace.

Minimum of five visits to college.

How Do I Apply?

To apply for this course as a student you will need to complete a college application form and then have an interview. Contact details below.

If you need any help deciding which course to apply for you can get impartial advice and guidance from our Advice & Guidance Officer or Student Services.

Student Services
Telephone: 01946 839 300
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If you are an employer looking for Apprenticeship training for a member of staff, please contact one of our Business and Community Account Managers on 01946 839 300.

What If I Need Support?

The College provides a range of additional support for students who would like extra help with their studies. If you need help in deciding what to study or information on travel, finance, childcare, personal or health concerns, please contact Student Services.
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