What’s on the course?
This consists of mandatory units plus optional units.

Core units:
• The UK Travel and Tourism Sector
• Understanding Customer Service in Travel and Tourism
• Understanding the Nature and Effects of World Travel

A range of these optional units: Unit Optional units
• Development of the UK Travel and Tourism Sector
• Developing Customer Service Skills in Travel and Tourism
• UK Tourism Destinations
• European Holiday Destinations
• Worldwide Holiday Destinations
• Holiday Planning
• Exploring Marketing in Travel and Tourism
• Preparing for Employment in Travel and Tourism
• Developing Employability Skills for Travel and Tourism
• Organising a Travel and Tourism Study Visit
• Exploring Airports and Airlines
• Interpersonal Skills for Holiday Representatives
• Exploring UK Travel Agency Operations
• Overseas Holiday Operations
• Introduction to Cruise Operations
• Planning a Trip to a Visitor Attraction
• Travel and Tourism Group Project
• UK Visitor Attractions
• Hospitality Operations in Travel and Tourism
• Residential Study Visit in Travel and Tourism

There is also a supplemental qualification in Event Planning which covers:

1. Planning and event.
2. Event review and evaluation.
3. Market research and marketing methods in event planning.
4. Human resource planning at events.
5. Communication and customer service at events.

Assessment information?
This qualification is internally assessed and externally moderated.
Each candidate is required to complete a range of assignments/ role plays and activities that meet the assessment criteria and learning outcomes for each unit.

How long does it take?
The course will commence in September and complete the following July. This gives the student the time to complete all compulsory units and obtain additional qualifications e.g Cabin Crew/Resort Reps/Photography and a variety of Functional skills. Your course may involve educational visits to UK and European destinations.

Who is it suitable for?
People wanting to develop their skills and knowledge, necessary to work in the travel and tourism industry.

What are the entry requirements?
Completion of the induction programme and assignment.
Pleasant personality
Knowledge of locations
5 GCSE’s grade D-G and a good standard of Numeracy.
English GSCE at grade D or above.
A BTEC Certificate in a related subject and L2 Literacy
Good communication skills
Good interpersonal skills
Keyboarding skills
Or related work experience

What can I do next?
On completion of this course, you may be able to progress to:
- Employment in areas including but are not limited to: Front Office, Travel Agents, Leisure Organisations, Airlines, Tourist Information Centres, Holiday Sites and the Customer Service Sector.
- BTEC National Certificate/Diploma in Travel & Tourism or a level 3 qualification.
- You may wish to progress onto another full-time course or decide to seek employment in the Travel and Tourism industry.

How much does it cost?
Full time students under 19 - free.
Full time students over 19 - Please Ncontact Lakes College for further
information. (certain remissions may be available. contact Student Services)

What’s on the course?
This consists of mandatory units plus optional units.

Core units:
• Researching a Tourist Destination
• Planning For and Taking Part in a Visit
• Displaying Travel and Tourism Information
• Customer Service in Travel and Tourism
• Displaying Travel and Tourism Products and Services
• Planning a Trip to a Visitor Attraction
A range of these optional units: Unit Optional units
• Conduct at Work
• Investigating Rights and Responsibilities at Work
• Speaking Confidently at Work
• Being Responsible for other People’s Money
• UK Travel Destinations
• Recommending a Package Holiday
• Schedule, Charter and Low-Cost Airlines
• The Role of Air Cabin Crew
• The Role of Overseas Resort Representative
• Planning and Participating in an Event
• Travel and Tourism Group Project
• Planning for a Job in Travel and Tourism
• Building Working Relationships with Colleagues
• Building Working Relationships with Customers

Assessment information?
This qualification is internally assessed and externally moderated.
Each candidate is required to complete a range of assignments/ role plays and activities that meet the assessment criteria and learning outcomes for each unit.

When does it start?
September

How long does it take?
The ideal time to start is September and complete the following July. This gives the best opportunity to complete all compulsory units and obtain additional qualifications e.g Cabin Crew/Resort Reps/Photography and a variety of Functional skills. Your course may involve educational visits to UK destinations.

Who is it suitable for?
People wanting to develop their skills and knowledge necessary to work in the travel and tourism industry.

What are the entry requirements?
Completion of the induction programme and assignment.
Pleasant personality
Keen interest in Travel and Tourism
Keyboarding skills
Good communication skills
Good interpersonal skills

What can I do next?
On completion of this course, you may be able to progress to:
- BTEC L2 Diploma in Travel & Tourism, Hospitality, Business.
- Another full-time course or decide to seek employment in the Travel and Tourism industry.

How much does it cost?
Full time students under 19 - free.
Full time students over 19 - Please contact Lakes College for further information.
(certain remissions may be available. contact Student Services for more information)

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